Voucher Redemption Terms & Conditions
The Experience Store (TES) Rewards
I. Nature of TES Vouchers
TES acts solely as a reseller and facilitator of curated third-party experiences and wellness programs. TES is not liable for the delivery, quality, or changes made by the third-party vendors. All services are delivered subject to availability and vendors’ individual terms.
II. Redemption Process
- Visit the TES reseller website to initiate redemption.
- Complete KYC registration.
- You will receive a reservation confirmation (valid for 72 hours).
- A booking confirmation is issued only after full payment is received.
- Redemption is strictly on a first-in, first-out (FIFO) basis and subject to booking availability.
III. Voucher Validity
- Validity: 90 days from date of issuance.
- Non-transferable, non-exchangeable, and not redeemable for cash.
- Expired vouchers will not be accepted under any circumstances.
- TES reserves the right to extend or modify voucher usage in case of product feature changes due to unforeseen events.
IV. Booking & Rescheduling
- All bookings must be made in advance through official TES platforms.
- Rescheduling is permitted only if requested at least 72 hours before the reserved date.
- No-shows or cancellations within 72 hours result in voucher forfeiture with no refund or rebooking allowed.
- TES does not offer any medical advice and is not liable for any medical outcome.
V. Payment Terms
- Full payment is required within 5 days from invoice date.
- No redemption is permitted until payment is received in full.
- Delayed payment may result in automatic cancellation of reservation.
VI. Refund Policy
- TES Rewards Vouchers are non-refundable once issued.
- Refunds, if applicable, are processed only to the original purchaser and as per the TES cancellation policy.
- TES is not responsible for refund claims involving disputes with third-party vendors.
VII. Cancellation Policy
- If cancelled before 72 hours of date of redemption – zero % refund
- If cancelled between 3-6 days – 50% refund
- If cancelled 7 days or before then 100% refund
VIII. Disclaimers
- TES does not guarantee the availability or quality of any vendor experience.
- Any grievances related to the service must be addressed with the respective service provider directly.
- TES is not liable for delays, force majeure events, or third-party non-performance.
IX. Governing Law
These terms are governed by the laws applicable in the jurisdiction of TES’s registered entity
